Privacy Policy

Last Updated: August 2026

Booking Cove ("we", "us", "our") respects your privacy and is committed to protecting your personal data.

1. Information We Collect

Information you provide:

  • Name
  • Email address
  • Booking details
  • Billing information, for Admin accounts (processed by Stripe — see Section 3)

Automatically collected:

  • IP address
  • Browser type
  • Device information
  • Usage data

2. How We Use Your Information

We use your data to:

  • Provide and operate the platform
  • Process bookings
  • Communicate with users
  • Improve our services
  • Prevent fraud and abuse

3. Payments

Admin accounts pay a subscription fee to use Booking Cove after their free trial ends. This subscription is billed and processed securely by our payment processor, Stripe, Inc. When an Admin adds a payment method, their name, email, and card details are sent directly to Stripe — we never see or store full card numbers on our own servers. Stripe's own privacy policy governs how they handle that data.

Separately, any rent or booking payments between Admins and their own Clients are arranged and settled directly between them, offline — we do not process, see, or store those payments at all.

4. Data Sharing

We may share data with:

  • Admins (for booking fulfilment)
  • Stripe, Inc. (for processing an Admin's subscription payment — see Section 3)
  • Service providers (hosting, analytics)
  • Legal authorities when required

We do not sell your personal data.

5. Data Security

We implement reasonable safeguards to protect your data. However:

  • No system is 100% secure
  • We cannot guarantee protection against hacking or breaches

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes

7. Your Rights (UK & GDPR)

If you are in the UK or EU, you have the right to:

  • Access your data
  • Request correction or deletion
  • Object to processing
  • Request data portability

To exercise these rights, contact us.

8. Cookies

We use cookies to:

  • Maintain sessions
  • Improve user experience
  • Analyse usage

You can control cookies through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children's Privacy

Our services are not intended for individuals under 18.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of changes.

12. Contact

For privacy-related inquiries, please contact us via the support details on our main website.

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