Welcome to Booking Cove ("we", "us", "our"). By accessing or using our platform, you agree to be bound by these Terms of Use.
1. Overview of Service
Booking Cove provides a software-as-a-service (SaaS) platform that enables businesses ("Admins") to create and manage booking portals for their services, spaces, or rentals. End users ("Clients") may browse availability and make bookings through these portals.
We are not a party to any agreement between Admins and Clients.
2. Accounts
To use certain features, you must create an account. You agree to:
- Provide accurate information
- Keep your login details secure
- Notify us of any unauthorized use
We reserve the right to suspend or terminate accounts at our discretion.
3. Subscription & Billing
Admin accounts (businesses using Booking Cove to manage their rentable chairs, seats, or stations) are subject to the following billing terms:
- New accounts begin with a 14-day free trial. No card is required to start a trial.
- After the trial ends, continued use requires an active paid subscription, currently priced at £9.99 per month (or the equivalent in your local currency).
- Subscriptions renew automatically each month until cancelled. You can cancel at any time from your account's Billing page — you'll keep access until the end of the billing period you've already paid for, with no further charges after that.
- Payments are processed securely by Stripe, Inc. We do not store your card details on our own servers.
- If a payment fails, we may retry it automatically and will notify you; continued failure to pay may result in your account being suspended until payment is resolved.
- We may change the subscription price with reasonable advance notice. Continued use of the platform after a price change takes effect constitutes acceptance of the new price.
- Fees paid are generally non-refundable, except where required by law.
The subscription fee covers access to the Booking Cove platform itself. It is separate from, and unrelated to, any rent or fees Admins collect from their own Clients — see Section 4 below.
4. Client Payments
Booking Cove is a scheduling and booking tool for the arrangements between Admins and their Clients. Aside from the platform subscription fee described in Section 3, we do not process, collect, or hold any payments on Admins' or Clients' behalf. By using our platform:
- All rent and booking payments between Clients and Admins are arranged and settled directly between them, offline
- Any rates shown in a booking portal are informational only
- We do not handle invoicing, refunds, deposits, or disputes relating to those arrangements
Important:
Admins are solely responsible for collecting payment from their Clients and for managing any refunds or disputes. We are not a party to, and accept no liability for, any financial arrangement between Admins and Clients.
5. Platform Availability
We aim to provide reliable service but do not guarantee uninterrupted access. We are not liable for:
- Temporary downtime
- Server outages
- Data loss
- Third-party service failures (including hosting or payment providers)
6. Security & Hacking Risks
While we implement reasonable security measures, no system is completely secure. You acknowledge:
- The platform may be subject to cyberattacks, hacking, or unauthorized access
- We are not liable for damages resulting from such incidents unless required by law
Users are responsible for maintaining their own security practices.
7. Responsibilities of Admins
Admins agree to:
- Provide accurate listings and availability
- Honour bookings made through their portal
- Comply with all applicable laws and regulations
We do not verify or guarantee the accuracy of Admin listings.
8. Responsibilities of Clients
Clients agree to:
- Provide accurate booking details
- Pay all applicable fees
- Respect the Admin's terms and policies
9. Prohibited Use
You agree not to:
- Use the platform for illegal activities
- Attempt to hack, disrupt, or exploit the system
- Upload malicious code or harmful content
- Access other users' data without authorization
10. Intellectual Property
All content, branding, and software on Booking Cove remain our property or that of our licensors. You may not copy, modify, or distribute our platform without permission.
11. Limitation of Liability
To the fullest extent permitted by law, Booking Cove shall not be liable for:
- Loss of revenue, profits, or data
- Business interruption
- Indirect or consequential damages
- Issues arising from bookings between Admins and Clients
12. Termination
We may suspend or terminate access at any time if:
- You breach these Terms
- Your use poses a risk to the platform or other users
13. Changes to Terms
We may update these Terms at any time. Continued use of the platform constitutes acceptance of any changes.
14. Contact
For questions about these Terms, please contact us via the support details on our main website.